Support
TGS IT Proactive Support Solutions - As Unique As Your Needs Demand
When it comes to IT Support, every organization is different. That’s why we create IT Support plans that are, number one; highly flexible, number two; highly customizable and number three; simple for your business to access, plan and budget for.
TGS’s entire IT Support approach is based on proactively: making sure that you're best prepared and managed for the now – while also planning and preparing you for the future. We offer support from The Cloud to the desktop and full, high-level advisory and consulting services as part of every engagement, and we don’t hide in a data center – we work directly with you!
Advantages Of TGS Support
Save Money
With Managed Services from TGS, all you need is an Internet connection (yours or ours) to get enterprise-class technology for your business, without the cost and complexity of in-house IT management.
Sleep Better At Night
Your data and applications will be proactively managed, with 24x7x365 monitoring, built-in network security, and daily data back-ups.
Increase Productivity
Enable your road warriors and telecommuters with secure remote access to their entire corporate desktop--not just email or a few applications--from any Internet connection.
Protect Your Business
TGS Outsourced IT Support helps you protect your business and continue operations even in the wake of a disaster. When you have TGS you'll have a built-in disaster recovery and business continuity plan complete with daily back-ups and 24x7x365 network monitoring. So your business data and entire network infrastructure will be protected and available, even if your physical location is completely destroyed.
| Support |
| Help Desk Service |
| A single point of contact for customer's to register service requests and obtain assistance. Remote control tools allow help desk personnel to take control of end-user desktops to assist in resolution of issues and problems during normal business hours (8-5 CST M-F). TGS has a 24x7x365 service available for customers requiring extended Help Desk coverage. |
| Network Operations Center (NOC) Service |
| 24x7x365 proactive monitoring, remediation, incident response, root cause analysis and resolution in alignment with customers business needs includes all network elements and backups |
| Onsite Service |
| Onsite support services to assist with warranty repair, adds/moves/changes, and additional service requests. |
| Requirements Definition and Research |
| Skilled and experienced IT Analysts focus on researching and finding the right business solution to resolve customer's business needs |
